Terms of service

1. The service

Datesly is online software, operated in Australia, for recording staff and subcontractor licences, tickets, certificates and insurance, tracking their expiry dates and sending reminders. Features depend on the plan you choose, as described on our pricing page.

2. Your account

• You must be at least 18 and able to agree to these terms for your business.
• Give accurate sign-up details and keep your password and sign-in links private. You are responsible for activity in your account.
• Tell us promptly at datesly.alerts@outlook.com if you think someone has accessed your account without permission.

3. Plans, billing and cancellation

• Plans are billed monthly in advance in Australian dollars through Stripe. Prices are shown on the pricing page before you pay.
• Each plan has a limit on the number of people you can track. You can change plans at any time from Settings.
• You can cancel at any time from the billing portal in Settings. Cancellation stops future charges; you keep read access to what you entered, and adding people or documents is locked until you choose a plan again.
• If a payment fails, adding new records may be limited until billing is sorted out.
• If we change our prices, we will email account owners at least 30 days before the new price applies to an existing subscription.

Fees already paid are not refundable for part months, except where these terms or the law say otherwise. Nothing in these terms limits your rights under the Australian Consumer Law. If we fail to meet a consumer guarantee, you are entitled to the remedies it provides.

4. Your data

You own the information you put into Datesly. You give us permission to store and process it only to provide and improve the service, as set out in our privacy policy. You can export your records to CSV at any time.

You are responsible for having a lawful basis to collect and store your workers’ information, for telling them you use Datesly, and for the accuracy of what you enter. When you send a worker a reminder or upload link through Datesly, you are asking us to send it on your behalf.

5. What Datesly does and does not do

Datesly tracks the dates and details you enter and reminds you before they lapse. It helps you keep good records, but it does not decide which licences a person must hold, and it does not give legal, regulatory or compliance advice. Guided verification opens the official government checker so you can record what you saw. Automatic checks only run where an official source is connected and are only as current as that source. You remain responsible for your own compliance obligations.

Reminders are sent by email. Email can be delayed, filtered as spam or fail to arrive, so please check your dashboard rather than relying only on emails.

6. Acceptable use

You agree not to:

• use Datesly for anything unlawful, or to store information you have no right to hold;
• upload malicious files, or try to access another customer’s account or data;
• probe, overload or disrupt the service, or get around plan limits or security controls;
• use worker reminders or upload links to send spam or anything other than genuine requests about licences and documents;
• resell or copy the service without our written agreement.

We may suspend an account that breaks these rules, and will tell you why unless the law prevents it.

7. Availability and changes

We work to keep Datesly available and your data safe, but we do not promise uninterrupted service. We may improve, change or remove features over time. If we remove something central to your plan, we will give you reasonable notice and you may cancel.

8. Liability

To the extent the law allows, we are not liable for indirect or consequential loss, including lost profits, fines or penalties arising from expired or unverified documents, and our total liability to you in any 12-month period is limited to the fees you paid us in that period. Where the Australian Consumer Law applies and lets us limit liability for a failure to meet a guarantee, our liability is limited to supplying the service again or paying the cost of having it supplied again.

9. Ending your account

You can stop using Datesly at any time and ask us to close your account by emailing datesly.alerts@outlook.com. We will delete your records as described in the privacy policy. We may close an account that has been unpaid and inactive for an extended period, after emailing the account owner at least 30 days beforehand.

10. General

These terms are governed by the laws of Victoria, Australia. We may update these terms; if a change is significant, we will email account owners at least 14 days before it takes effect, and the date at the top of this page will change. If any part of these terms is unenforceable, the rest still applies.